Technical Support Engineer

Junction

1d • Remote

About The Position

Healthcare is in crisis and the people behind the results deserve better. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. If you're passionate about how technology can supercharge healthcare, you’ll fit right in. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast. Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break. We’re hiring a Technical Support Engineer who is customer obsessed, technical at the core, support-minded, and impact-focused. This role is for someone who loves technical support and wants to be excellent at it.

Requirements

• A support-first, customer-driven problem solver with strong technical instincts
• Customer obsessed: You like helping people unblock real problems
• Technical at the core: You’re comfortable reading code and navigating logs
• Support-minded: You see support as a craft, not a stepping stone
• Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround
• Genuinely enjoy helping people; unblocking customers gives you energy
• Mission-driven; building technology that improves healthcare matters to you
• A technical problem solver; like digging into complex issues, tracing through systems and thinking on your feet
• Comfortable in startup environments; things move quickly, not everything is defined, and you help bring clarity
• Communicate clearly; can explain technical things in a way that makes sense for whoever you’re speaking with
• Comfortable with code; spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently
• Physically based in GMT and EST timezones

Responsibilities

• Investigate and diagnose technical issues
• Trace issues through logs and our services
• Understand and reproduce errors to find the root cause
• Share clear updates with customers and engineers
• Read code to spot where things break
• Use AI tools to speed up debugging
• Make small fixes when appropriate, and escalate when needed
• Work with users from senior engineers to non-technical operators
• Adjust your communication based on the audience
• Respond quickly with accurate, thoughtful answers
• Write clear docs that reduce repeat questions
• Build small tools or scripts to speed up your workflow
• Flag recurring issues and suggest improvements

Benefits

• $90K - $130K [based on experience and location]
• Generous early stage options (extended exercise post 2 years employment)
• Regular in-person offsites, last were in Tenerife and Miami
• Monthly learning budget of $300 for personal development and productivity
• Flexible, remote-first working - including $1K for home office equipment
• Monthly budget of $150 to use towards a coworking space
• 25 days off a year + national holidays
• Healthcare coverage depending on location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed