Technical Support Engineer - Swing Shift

Everfox•Salt Lake City, UT

3d•Hybrid

About The Position

At Everfox, we protect missions that matter. As a Technical Support Engineer, you will deliver exceptional support, guide customers through their journey, and strengthen trust in our brand. You’ll collaborate closely with Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real-world customer use cases. You will also contribute within our global “follow the sun” support model to ensure timely assistance when urgent challenges arise.

Requirements

Calm under pressure; clear communicator and strong problem solver.
Quick learner who thrives in fast-changing technical environments.
Great collaborator with a positive, customer-first mindset.
Strong Linux skills (especially RHEL).
Familiarity with relational databases (Oracle, PostgreSQL).
Experience with Elasticsearch and log/data analysis workflows.
Understanding of Kubernetes and container platforms.
Scripting experience for automation and troubleshooting.
Solid networking fundamentals (DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching).
Experience working across Windows and macOS.
Holds—or is willing to obtain—an active TS clearance.
Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline.
Working understanding of the current cyber threat landscape and common defensive technologies.
Customer-facing experience (support, consulting, engineering, etc.).
Strong communication skills — listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives.
Ability to analyze, troubleshoot, and reproduce issues effectively using log files and sample data.
Demonstrable understanding of computer networking, including: DNS, NTP, HTTPS, SSL certificates; the supporting OSI stack (TCP/IP, Ethernet); routing and switching; implementing, integrating, and debugging networks; proxy and firewall technology; Syslog platforms; and security best practice.

Nice To Haves

Bonus: AI experience or interest in using AI-assisted tools in your workflow.

Responsibilities

Work swing shift; core business hours 4:00 PM to 12:00 AM Mountain Time.
Become an expert in the Everfox product suite and explain complex concepts simply and confidently.
Provide responsive, thoughtful support that keeps customers moving forward.
Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions.
Give product teams real-world feedback to help shape future features and improvements.
Test new releases and surface clear, reproducible issues when needed.
Create helpful customer resources — documentation, guides, tutorials, walkthroughs.
Participate in our 24×7 remote support rota when required.