Technical Support Engineer

Experlogix•Salt Lake City, UT

2d•Remote

About The Position

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion for solving challenging software problems. The ideal candidate enjoys understanding how software works, is comfortable troubleshooting databases, web applications, and integrations, and has experience with .NET technologies—or a strong desire to learn them. In this role, you'll provide high-quality technical support for our CPQ software and its integrations with ERP and CRM platforms while working closely with teammates to resolve complex technical issues and continuously grow your technical knowledge. This is a remote position and can be located anywhere within the United States or Canada.

Requirements

2+ years of experience in technical support, application support, software development, IT support, or similar technical roles.
Strong understanding of Microsoft SQL Server with basic to intermediate proficiency writing SQL queries for troubleshooting and data analysis.
Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms.
Familiarity with web technologies including HTML, CSS, JavaScript, XML, and REST-based APIs.
Exposure to object-oriented programming concepts or scripting languages is helpful.
Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues while demonstrating a strong sense of ownership.
Experience configuring virtual machines and remote desktop connections.
Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Curiosity, persistence, and a passion for learning new technologies and solving challenging technical problems.
Customer-focused mindset with a commitment to delivering exceptional service.

Nice To Haves

Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred.
Experience with .NET is a plus, but a willingness to learn is equally valued.
Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required.

Responsibilities

Serve as the primary point of contact for Tier II technical support escalations, delivering timely and effective solutions that ensure customer success.
Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications.
Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve complex technical issues.
Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server.
Document troubleshooting steps, root causes, and resolutions within the company knowledge base.
Identify recurring issues and provide feedback that improves product quality, support processes, and the customer experience.
Participate in ongoing technical training and knowledge-sharing sessions to continually expand your technical skill set.