Technical Support Engineer (US)– Super Resolution Imaging Systems

CSR Europe GmbH • Champaign, IL

26d • Hybrid

About The Position

As a Technical Support Engineer at CSR Biotech, you will play a crucial role in providing both remote and on-field support for our high-tech life sciences instruments. Reporting to the Team Leader Customer Service, you will work with customers and the internal team to install, maintain, and repair CSR instrumentation, ensuring smooth operations for all users. Your hands-on troubleshooting, problem-solving skills, and experience with microscopes and related instruments(hardware and software) will be invaluable in addressing technical issues. This role requires frequent travel and the ability to work independently in various environments, assisting other departments when necessary.

Requirements

• At least 3 years of field service and technical support experience in life sciences research, diagnostics, or medical devices.
• Relevant qualifications in Microsystems, Mechanical Engineering, Bioengineering, Electrical Engineering, or Microscopy Optics.
• Ability to meet the physical demands of working with heavy and complex equipment.
• Strong communication skills in English; additional languages are a plus.
• Strong problem-solving abilities, attention to detail, and critical thinking skills.
• Ability to collaborate effectively with peers and managers across departments.
• Valid driving license and proximity to a major US airport required.

Nice To Haves

• Experience in troubleshooting, root cause analysis, and basic laboratory techniques is a plus.
• Hands-on experience with microscopy equipment and related instruments is preferred.

Responsibilities

• Provide remote and on-field support for customers, ensuring the proper setup and operation of CSR instrumentation.
• Install, maintain, and repair CSR instruments on-site.
• Understand all technical aspects of CSR products, both hardware and software, and run sample preparation assays for testing protocols.
• Investigate and resolve technical issues and ensure customer satisfaction.
• Collaborate with other departments to resolve technical issues across the organization.
• Provide excellent customer service, building relationships with clients and identifying areas for improvement.
• Be prepared to travel up to 85% of the time, often on short notice.

Benefits

• Competitive compensation and benefits package with performance-based incentives.
• All business travel expenses covered, including domestic and international travel opportunities.
• Extensive technical training and direct exposure to cutting-edge super-resolution and label-free imaging technologies.
• A highly international and entrepreneurial work environment with strong career growth opportunities.
• The opportunity to work closely with leading research institutes, biotech companies, and key opinion leaders worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed