Support Specialist Imaging Systems - Spain

Brainlab

6d•Hybrid

About The Position

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers. In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support. You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support. Learn more about Loop-X, click here As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

Requirements

Degree in Electrical Engineering, Electronics, Mechatronics, or similar
Initial professional experience in technical support, ideally within the healthcare or medical technology sector
Strong knowledge of IT, computer systems, networking and technical troubleshooting
Excellent analytical, troubleshooting and problem-solving skills
Independent, structured and solution-oriented approach to work
Strong customer focus and excellent communication skills in Spanish and English, both written and spoken
Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
Confident user of Microsoft Office
Valid driver's license is required

Nice To Haves

Experience with X-ray imaging systems and/or scanner technology is a plus
Special knowledge in radiation protection is an advantage
Salesforce experience is an advantage

Responsibilities

Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance
Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures
Document installations, maintenance, repairs and other service interventions accurately and comprehensively
Collaborate closely with Sales, R&D, Clinical Support and other internal teams to ensure a seamless customer experience
Share technical feedback and contribute ideas that help continuously improve our products, services and processes
Manage your home office days independently, ensuring a productive and well-organized workday