Technical Support Engineer

Seegrid • North Fayette Township, PA

8d • Onsite

About The Position

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of Seegrid. In this role, you will provide critical remote support for our fleet of robotic powered industrial vehicles deployed at customer sites nationwide. This is not a typical IT helpdesk role - you will sit at the intersection of cutting-edge robotics, software, and hardware, collaborating closely with our Field Service, Engineering, and QA teams. We inject passion into our work so that our customers look brilliant and achieve their goals. If you thrive in a fast-paced environment, love deep technical problem-solving, and want to work at a company voted a Best Place to Work in Pittsburgh (small-business category), we want to hear from you.

Requirements

• Bachelor's degree OR 3+ years of experience in a hands-on technical support or systems engineering role
• Strong technical knowledge of Linux OS navigation, log analysis, and system administration
• Ability to read, modify, and write Python or BASH scripts to automate tasks and extract critical diagnostic data
• Familiarity with writing Postgres/SQL queries to pull information and analyze system states

Responsibilities

• Diagnose and resolve complex technical issues related to robotic vehicle software, hardware interfaces, and network connectivity
• Develop custom scripts (Python/BASH) and database queries (SQL) to automate data extraction, pull diagnostic logs, and streamline the troubleshooting process.
• Deliver exceptional, empathetic remote support to customers ensuring timely resolution and high satisfaction.
• Meticulously track, manage, and document support cases, technical findings, and resolutions within Salesforce.
• Partner with Field Service, Engineering, and Customer Success teams to escalate bugs and drive permanent product resolutions.
• Maintain an active hunger for development by participating in regular product, software, and hardware training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level