Technical Support Engineer

Seegrid • Pittsburgh, PA

15h • Onsite

About The Position

Seegrid is the leading provider of Physical AI for material handling, offering autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology has driven millions of autonomous miles in production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision of fortifying global supply chains and creating profitable economies with safe, seamless, and smart mobile robotics solutions. This role reports to the Manager of Technical Services and provides critical remote support for our fleet of robotic powered industrial vehicles deployed at customer sites nationwide. It is a unique role at the intersection of robotics, software, and hardware, requiring close collaboration with Field Service, Engineering, and QA teams. The ideal candidate thrives in a fast-paced environment, loves deep technical problem-solving, and wants to work at a company voted a Best Place to Work.

Requirements

• Bachelor's degree OR 3+ years of experience in a hands-on technical support or systems engineering role
• Strong technical knowledge of Linux OS navigation, log analysis, and system administration
• Ability to read, modify, and write Python or BASH scripts to automate tasks and extract critical diagnostic data
• Familiarity with writing Postgres/SQL queries to pull information and analyze system states

Responsibilities

• Diagnose and resolve complex technical issues related to robotic vehicle software, hardware interfaces, and network connectivity.
• Develop custom scripts (Python/BASH) and database queries (SQL) to automate data extraction, pull diagnostic logs, and streamline the troubleshooting process.
• Deliver exceptional, empathetic remote support to customers ensuring timely resolution and high satisfaction.
• Meticulously track, manage, and document support cases, technical findings, and resolutions within Salesforce.
• Partner with Field Service, Engineering, and Customer Success teams to escalate bugs and drive permanent product resolutions.
• Maintain an active hunger for development by participating in regular product, software, and hardware training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level