Technical Support Engineer

Sencorpwhite• US,

1d•Remote

About The Position

This role combines responsibilities across software engineering, controls engineering, and field service support. The position supports the implementation, troubleshooting, and ongoing maintenance of automated material handling systems, including both software platforms and hardware/control systems. The Customer Support Engineer serves as a key technical resource for customers, providing remote and occasional on-site support, resolving complex issues, and contributing to system improvements. This role requires strong cross-functional collaboration with software, controls, and mechanical teams, as well as direct interaction with customers.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field OR equivalent hands-on experience.
5+ years of experience in software support, controls engineering, or material handling systems.
Programming knowledge (C#, C++, or similar).
Experience with databases (MS SQL, MySQL).
Familiarity with system integrations (TCP/IP, web services, APIs).
PLC experience (Siemens, Allen Bradley) and industrial networks.
Experience troubleshooting automated material handling systems.
Understanding of electrical/control systems and field devices.
Strong troubleshooting and problem-solving ability across software and hardware.
Ability to work independently in a remote environment.
Excellent communication skills with both technical and non-technical stakeholders.
Self-motivated and capable of working independently.
Strong team player with a collaborative mindset.
Quick learner with interest in new technologies.
Ability to perform under pressure and meet deadlines.

Nice To Haves

Experience with tools such as JIRA, AutoCAD, or similar is a plus.
SteepleChase experience a plus
PC Controls experience a plus

Responsibilities

Provide remote and occasional on-site support for customer systems, including after-hours support as needed.
Troubleshoot software, hardware, and control system issues across material handling environments.
Access customer systems via VPN, phone, and remote tools to diagnose and resolve issues.
Support automated equipment including conveyors, scanners, VFDs, PLCs, and related control systems.
Develop, modify, and maintain software updates for customer systems.
Support migration of legacy systems to newer platforms.
Participate in debugging, testing, and deployment of software solutions.
Work with databases (MS SQL/MySQL) and system integrations (web services, TCP/IP, etc.).
Troubleshoot PLC-based systems (Siemens, Allen Bradley) and industrial networks.
Support commissioning, testing, and integration of control systems.
Assist with development and debugging of PLC/controls logic as needed.
Interpret electrical schematics, control architectures, and system documentation.
Participate in project design sessions and provide technical input.
Act as a subject matter expert in customer meetings when needed.
Collaborate with internal teams (software, controls, mechanical) and external partners.
Maintain clear documentation of issues, solutions, and system changes.
Identify recurring issues and recommend long-term solutions.
Contribute to product and system improvement initiatives.
Provide feedback to product management and engineering teams.