Technical Support Engineer (Cloud / Linux)
About The Position
Virtuozzo is a leader in cloud infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. We are looking for an entry to mid-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems in an international company. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.
Requirements
- Japanese (Native or Effective Operational Proficiency)
- English (Upper-Intermediate level or higher)
- Strong communication and interpersonal skills
- Ability to remain calm and focused under pressure
- Strong motivation to grow as an IT professional, with a focus on advanced Linux knowledge
- General understanding of OS architecture and Linux configuration
- Experience with operating system installation, configuration, upgrades, and maintenance (Linux)
- Experience with networking and network services configuration
Nice To Haves
- Hands-on experience with troubleshooting and monitoring tools
- Red Hat or LPI certifications
- New graduates or early-career professionals in information communication fields are also welcome
Responsibilities
- Provide technical support (L1/L2) to customers in Japan as well as globally
- Coordinate, troubleshoot, and resolve reported customer issues in collaboration with customer technical teams and internal teams
- Perform analysis and evaluation of technical performance and reliability of products, systems, and services based on customer requests
- Adhere to defined standards and quality measures, ensuring customer satisfaction and managing communication in line with SLAs
- Maintain internal and external knowledge bases covering company products and troubleshooting procedures
Benefits
- Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
- Health insurance and standard benefits
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
