Technical Support Engineer (Entry-Level, Cloud / Linux)

Virtuozzo

1d•Hybrid

About The Position

Virtuozzo provides cloud infrastructure software to service providers and enterprises worldwide. We are looking for an entry-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.

Requirements

Business-level Japanese (JLPT N2/N1 or native)
English: Intermediate level or higher (for internal communication)
Interest in IT, cloud infrastructure, or Linux systems
Basic understanding of operating systems or networking
Strong communication skills and willingness to learn

Nice To Haves

Experience with Linux (academic, personal, or professional)
Basic networking knowledge
Experience with troubleshooting or monitoring tools
IT certifications (LPI, LPIC, Red Hat, etc.)

Responsibilities

Provide technical support (L1/L2) to customers via ticketing systems, email, and calls
Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers
Support installation, configuration, and maintenance of Linux-based systems
Assist in analyzing system performance and identifying issues
Maintain clear and professional communication with customers following defined processes
Contribute to internal and external knowledge bases and documentation

Benefits

Structured onboarding and hands-on training
Mentorship from experienced engineers
Mentorship from the County Manager in Japan
Opportunity to deepen knowledge in Linux, cloud infrastructure, and virtualization
Support for professional certifications (LPI, Red Hat, etc.)
Clear path to grow into advanced technical or engineering roles
Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
Remote/hybrid work environment
Health insurance and standard benefits
Professional development support