Technical Support Engineer 4

Mattson Technology • Fremont, CA

1d • Onsite

About The Position

This opening is for a Technical Support Engineer position based in Fremont, California. Candidates performance will be subject to peer review.

Requirements

• Two+ years of experience in Systems Engineering
• Bachelor’s degree in an engineering field (Mechanical, Electrical, Chemical) or physical science (Physics, Chemistry)
• Experience optimizing a product from prototype to a reliable, manufacturable product
• Experience in the design or final test of semiconductor plasma chambers
• Hands-on engineering skills, e.g. using common lab tools such as an oscilloscope and troubleshooting complex equipment, system, instrument, or device
• Strong verbal and written communication skills
• Project management skills

Nice To Haves

• Advanced degree in Mechanical, Electrical, Chemical or physical science (Physics, Chemistry) preferred

Responsibilities

• Interface with engineering departments
• Participates in product review meetings
• Review of product release notes
• Plan all TS related tasks via Product Group roadmap or schedule
• Identify tool reliability needs and participate and drive reliability improvement program within the department
• Drive system data collection and provide monthly report
• Collaborate with relevant product changes, improvement, and releases including ECR and CIP
• Drive warranty costs control
• Measure cost of warranty in terms of dollar and labor hours
• Conduct regular warranty meetings and provides meeting minutes
• Initiate appropriate actions to ensure continuous improvement of tool warranty
• Collect warranty data and report metrics to management
• Work with field and Division to manage escalations for tools under warranty from beginning to end
• Involved in weekly communication and conference calls with field personnel and drives action items to closure
• Participate in CAI and CREQ review board meeting
• Coordinate CES for skills readiness and prevent installation delay
• Can represent his/her manager in customer meetings and report customer feedback
• Identifies possible technical problems for tools
• Identifies parts list and parts usage for tools
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior