Technical Support Engineer 1 (Commerce IT)
Choctaw Nation of Oklahoma•Durant, OK
•Onsite
About The Position
This position will provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer I will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.
Requirements
- High school diploma or equivalent education, relevant certifications.
- Fundamental experience supporting various operating systems.
- Fundamental experience supporting desktop and server environments.
- Fundamental experience creating automation for installations, configuration changes, and system management.
- Fundamental experience troubleshooting pre-deployment and post-go-live issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Valid Drivers License
- Ability to lift 30lbs, walking, sitting, and standing for long periods of time
- Ability to travel and be on an on call rotation
- One year of related work experience.
Nice To Haves
- Bachelor's degree in computer science or equivalent working experience or 4 years related experience.
- Experience in Windows, Linux, and virtualization environments such as VMWare
- Experience in desktop and server operating systems, including Windows 7/10, Server 2008/2012
- Experience with PowerShell, VBScript, and batch scripting languages
- Experience creating custom scripts to lead installs, uninstalls, custom actions and system management.
- 4 years related work experience.
Responsibilities
- Deploy applications, patches, and updates to the Choctaw Nation desktop environment.
- Maintain and deploy PowerShell scripts to supplement packaging and other support tools as required.
- Maintain knowledge bases and FAQ resources on the file server to aid in problem resolution.
- Troubleshoot production support issues post deployment.
- Provide support to Technical Support Specialists to help them serve the End-User community more proficiently.
- Modify configurations, utilities, and software default settings for VDI.
- Modify configuration, utilities, and maintain Print roaming services and Single sign on software.
- Create, test, and deploy software packages through EPM and Group policy.
- Other duties as may be assigned by management.
Benefits
- Weekly Earned Wage Access is an option for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
