Technical Support Developer

RevSpring • Livonia, MI

8d

About The Position

The Technical Support Developer provides Level 2 development support for customer-reported issues, investigating and remediating defects and communicating with customers when needed to expedite resolution. The position participates in daily stand-ups to report progress on assigned work and support other team members. Candidates must have a bachelor’s degree in Computer Science or at least five years of software development experience.

Requirements

• A bachelor’s degree in Computer Science or a minimum of five years’ experience with software development.
• Five years’ experience across the full stack using .NET or Java.
• Proven history of user interface design and development.
• Thorough knowledge of the Software Development Life Cycle (SDLC).
• Experience with intermediate- or advanced-level MSSQL queries.
• Experience building web applications using JavaScript/JQuery.
• Working knowledge of a service-oriented web application.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from internal and external sources.
• Strong attention to detail and follow-through skills.
• Excellent customer service, written and verbal communication, and time management skills.
• Ability to work effectively within a team, manage multiple projects and priorities, and perform in a fast-paced environment.

Nice To Haves

• Knowledge of Git/GitHub and Jira.
• Experience implementing credit card, ACH, or other financial transactions.
• Knowledge of Angular.
• Knowledge of database development, ideally SQL.
• Knowledge of Microsoft SQL Server.
• Knowledge of JScape.

Responsibilities

• Provide Level 2 (development) support for customer-reported issues.
• Triage, troubleshoot, and remediate defects.
• Communicate directly with customers when necessary to expedite issue resolution.
• Participate in daily stand-ups to communicate progress on assigned tasks or assist other team members.

What This Job Offers

• Job Type: Full-time