Technical Support Developer

RevSpring • Livonia, MI

7d

About The Position

The Technical Support Developer provides Level 2 development support for customer-reported issues by triaging, troubleshooting, and remediating defects. The role may involve communicating directly with customers to expedite issue resolution and participating in daily stand-ups to report progress on assigned tasks or support other team members. The job requires full-stack software development experience, user interface development, knowledge of the software development life cycle, SQL Server queries, and web application development. Candidates must have a bachelor’s degree in Computer Science or at least five years of software development experience.

The position calls for strong attention to detail, follow-through, customer service, communication, time management, self-direction, and the ability to work with a team, manage competing priorities, and operate in a fast-paced environment. The physical requirements include regularly sitting, using hands, reaching, and talking or hearing; occasionally standing, walking, and lifting or moving up to 10 pounds. Reasonable accommodations may be made for individuals with disabilities. RevSpring is an equal opportunity employer. Duties and standards may change, and the description does not constitute an employment contract.

Requirements

• Bachelor’s degree in Computer Science or a minimum of five years’ experience with software development.
• Five years’ experience across full-stack development using .NET or Java.
• Proven history of user interface design and development.
• Thorough knowledge of the Software Development Life Cycle (SDLC).
• Intermediate- or advanced-level Microsoft SQL Server query experience.
• Experience building web applications using JavaScript and jQuery.
• Working knowledge of service-oriented web applications.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from internal and external sources.
• Strong attention to detail and follow-through skills.
• Excellent customer service and written and verbal communication skills.
• Ability to work effectively within a team as a motivated, responsive, self-directed individual.
• Excellent time management skills and ability to manage multiple projects, responsibilities, and competing priorities in a fast-paced environment.
• Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally stand and walk, and lift and/or move up to 10 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Knowledge of Git or GitHub and Jira.
• Experience implementing credit card, ACH, or other financial transactions.
• Knowledge of Angular.
• Knowledge of database development, ideally SQL.
• Knowledge of Microsoft SQL Server.
• Knowledge of JScape.

Responsibilities

• Provide Level 2 development support for customer-reported issues.
• Triage, troubleshoot, and remediate defects.
• Communicate directly with customers when necessary to expedite issue resolution.
• Participate in daily stand-ups to communicate progress on assigned tasks or assist other team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level