Technical Support Consultant, Microsoft Dynamics

TECHNOMILE LLC•McLean, VA

6d•Hybrid

About The Position

TechnoMile is hiring a Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving. This full-time position reports to our Director of Customer Support.

Requirements

3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
2+ years in a customer-facing technical role with clear communication skills under pressure.
Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows.
Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors.
Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.
Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).
Comfort reading C#, JavaScript, and JSON to isolate problems.

Nice To Haves

Microsoft certifications (PL-200, PL-400, PL-600).
Experience with Azure (Application Insights, Functions) or SQL for log analysis.
Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps).
Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog).

Responsibilities

Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.
Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.
Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.
Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations.
Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.
Act as the technical escalation point for support agents and own complex cases through resolution.
Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.