Technical Support Associate - HVAC/R

Budderfly

2d • Remote

About The Position

Budderfly is a fast-growth, private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. They are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, and retail franchises. Budderfly installs, monitors, and manages patented technologies, equipment upgrades, and proprietary energy software to deliver complete energy-saving solutions. The company is recognized on the Inc. 5000 America’s Fastest-Growing Private Companies list and in Time Magazine’s Best Inventions of 2025. This role is for a motivated individual to diagnose and troubleshoot technology, systems, and equipment with customers and third-party vendors. The position requires a customer focus, the ability to prioritize multiple tickets and projects, and a hands-on approach in a fast-paced energy management company.

This role is important because it supports and identifies solutions related to energy-saving goals by combining monitoring, maintenance, and upgrades such as LED lighting, HVAC/R solutions, Budderfly IoT devices, and temperature and refrigeration controls.

Requirements

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
• Hands on field experience with HVAC, refrigeration, and electrical systems
• Strong troubleshooting and organizational skills
• Creative problem solver with the ability to multi-task and provide excellent customer service
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Extensive experience working with different operating systems including Windows.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Nice To Haves

• Industry-specific certification in HVAC, Refrigeration or Electrical preferred

Responsibilities

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
• Track customer issues through to resolution, within agreed time limits
• Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their equipment is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Deliver training to vendors on systems, processes, and technologies

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees