Application Support & Training Specialist – HVAC/R

Copeland•Brantford, ON

11d•Hybrid

About The Position

If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.

Requirements

Strong technical knowledge of refrigeration and air conditioning systems.
Proven ability to develop and deliver engaging technical training programs.
Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).
Ability to anticipate customer needs and problem-solve effectively.
Skilled in building strong internal and external networks.
Commitment to customer experience and continuous improvement.
High School Diploma
3+ years of HVAC/R industry experience.
Experience supporting OEMs, wholesalers, contractors, and end users
Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities.

Nice To Haves

Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification.
Previous experience teaching or delivering technical training.
Proficiency in Microsoft Office Suite.

Responsibilities

Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.
Provide detailed technical solutions for product application, performance, and troubleshooting.
Investigate product application and quality issues, identify root causes, and recommend solutions.
Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
Make technical recommendations, challenge conventional thinking, and support business cases.
Serve as an expert in compression technologies and Copeland products.
Understand customer needs, identify & communicate opportunities
Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences.
Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.
Understand customer needs, identify and communicate opportunities