Technical Support and Sales Rep

GoDaddy

12h•Hybrid

About The Position

The Technical Support & Sales Rep at GoDaddy is responsible for using their expertise to provide technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of GoDaddy's product offerings (which we’ll train you on!), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities.

Requirements

A high school diploma, GED, or equivalent work experience.
2+ years’ sales experience with a proven record of understanding customer needs.
2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law.
This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources.

Nice To Haves

Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers.
Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial ‘no’. Experience consistently exceeding sales targets and delivering revenue growth a plus.
Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.
Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.
Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.
Team player: Thrive in a collaborative environment and work well with cross-functional teams.
Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.
Experience owning and/or operating a small and/or midsize business (SMB).

Responsibilities

Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
Respond to technical inquiries from customers through various channels (phone, email, chat)
Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets.
Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.
Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.
Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed.