Technical Customer Support Rep II

our team • Franklin, TN

1d • Onsite

About The Position

The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.

Requirements

• Minimum 1 year of experience in technical support or customer service
• Strong customer communication skills
• Proficiency with SAP or ERP systems
• Advanced Microsoft Office skills
• Technical or electronics background
• Analytical and problem-solving abilities
• Attention to detail and sense of urgency

Nice To Haves

• 3+ years of relevant experience
• Experience in telecommunications, airfield, or related industries
• Knowledge of Lean or Six Sigma methodologies

Responsibilities

• Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products
• Document all technical support interactions and maintain accurate case records
• Process service records, RMAs, and sales orders in SAP
• Maintain and update TOM database records and support ticketing
• Respond to or escalate customer inquiries within one business day
• Develop and maintain product knowledge across AtoN product lines
• Assist with new product development initiatives
• Build effective cross-functional relationships
• Communicate professionally with customers and internal teams
• Complete biannual product knowledge assessments
• Report obsolete systems and identify potential sales opportunities
• Escalate quality trends and urgent customer issues

Benefits

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed