Technical Support Analyst, Canada Summer Jobs

SHIPSHEY•Northern Bruce Peninsula, ON

1d•Onsite

About The Position

Reporting to the Manager, Information Systems, the Technical Support Assistant will be responsible for providing front-line support to staff on Information System challenges. They will be responsible for setting up staff hardware (laptops, cell phones, etc.) and working closely with the other members of the team to support staff and the network.

Requirements

Current enrollment in post-secondary education in Information Systems or equivalent
Strong knowledge of IT equipment inclusive of hardware and software
Excellent time management, communication, people management, etc.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Strong communication and people skills

Nice To Haves

Any experience in an IT Helpdesk/Technical support role is an asset
Experience with the following is an asset: Microsoft Admin Portal, Windows 11Pro & Office Suite 2016/Office365, TCP/IP management, Jira ITSM, SharePoint, One Drive

Responsibilities

Supporting hardware and software installation, configuration, and implementation
Supporting technical support and troubleshooting system incidents
Maintaining LAN and WAN devices and troubleshooting connectivity issues
Providing user training for IT related products
Supporting upgrades and maintaining all equipment including PC’s, notebooks, servers, printers and other peripheral devices
Monitoring the performance and status of the network resources and Internet connectivity
Providing user/technical support and training for all voice communications at all office locations (VoIP phones, Teams Phones and cellular)
Supporting AV equipment systems
Assisting IT staff with maintaining and managing the Asset Database.
Ensure professional, privacy, and confidentiality as they have access to employee and client files
Provide support and other duties deemed appropriate by the department Manager
Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values