Technical Support Analyst

Advanced Solutions International Inc.•Texas, TX

109d•$60,000 - $75,000•Remote

About The Position

We are looking for a skilled Technical Support Analyst I that delivers front-line technical assistance, ensuring exceptional client support and issue resolution. This role requires strong technical aptitude, clear communication, and an ability to manage complex problems with precision. Analysts must be extremely detail-oriented as they will contribute to documenting defects accurately, contributing to knowledge resources, and supporting product integration efforts. Success in this position depends on analytical thinking, teamwork, and a commitment to high-quality service.

Requirements

BS/BA in business or related field, or equivalent experience. BS/BA in business or related field or equivalent.
1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications.
Strong technical background.
Basic business knowledge, including knowledge of accounting principles.
Basic technical knowledge, including knowledge of servers, networks and SQL.
Proficient in Windows as well as various software applications.
Demonstrated problem solving and crisis management skills.
Strong conceptual and analytical skills with the ability to work as an effective member of a team.
Excellent communication skills required.

Responsibilities

Providing technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. This level of support and customer service is a deeper understanding of the products supported.
Providing technical support to users while demonstrating an understanding of core accounting workflows and financial data structures, including AR/AP processes, invoicing, and financial reporting.
Documenting and reporting defects.
Contributing technical articles/help tips to on-line resources, installation instructions and system specific documentation.
Contributing to the internal and/or external product integration training and documentation.
Functioning as an expert for a particular product to the support staff and company. This includes transfer of knowledge to other members of the Technical Support team.
Performing other duties and job responsibilities as may be assigned from time to time.