Technical Support Analyst

Agri-Mark/Cabot Creamery•Waitsfield, VT

20h•Hybrid

About The Position

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture. Cabot Creamery achieved B Corp certification in 2012 and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet. The salary range for this position is $60-65k Our support of employee growth includes promoting from within, training and tuition reimbursement. Team members enjoy access to a comprehensive benefits package, competitive salary and a 401k with company match. We offer a hybrid workplace with three days onsite in our corporate office (Tuesday - Thursday) in Waitsfield, VT. This role will require travel to other locations. What you'll be doing: Support of the organization's workstation and plant systems on an evolving infrastructure. You will provide technical assistance to Agri-mark’s users and third-parties with a high degree of professionalism, working in concert with Architects, Engineers, Business Analysts and subject matter experts (SMEs) to complete assigned tasks on time and within budget. This includes the analysis and successful completion of end user desktops hardware and software problems in a timely and accurate fashion, as well as performing training for end users. This team supports multiple offices, warehouses, and manufacturing plants. Travel to various plant locations will be required.

Requirements

Excellent interpersonal communication skills, both written and verbal
Ability to communicate clearly with a wide range of people including plant line employees, IT technical analysts and architects, IS management, and business unit and plant management
Ability and willingness to work independently, flexibly, under pressure, and able to meet deadlines with high quality results.
Team player mentality who understands how to build consensus and ensure tasks and deliverables are being completed.
Working technical knowledge of network and PC operating systems, primarily Windows.
Hands-on hardware troubleshooting experience
Familiar with standard concepts, practices, and procedures of workstation support

Nice To Haves

Experience in a manufacturing environment
Ability to conduct research into networking issues and products as required
Can effectively utilize various hardware & network diagnostic tools
Application support experience with Microsoft Office, SharePoint, and Office 365
Experience in the support of software solutions, systems
Help desk support experience
Strong written and verbal communication skills
Strong interpersonal skills
Keen attention to detail
Bachelor’s degree in a technical field or relevant combination of education, training, and experience.
Customer Service/support experience
Able to perform inspection of cables in floors and ceilings
Ability to transport and install computers and peripherals in office or factory conditions
At least 2 years’ experience in a similar role

Responsibilities

Installation, configuration, maintenance, support, and troubleshooting of end user workstation hardware, software, and peripheral devices as well as other end user mobile devices.
Patching of network devices on a regular schedule.
Maintaining and enforcing policies, procedures and associated plans for network resource administration, appropriate use, information security, and disaster recovery.
Practicing network asset management, including maintenance of network component inventory, related documentation, and technical specification information.
Administering and maintaining end user accounts, permissions, and access rights.
Supporting solutions with a focus on security, availability & performance.
Supporting users as tier-II help desk support remote and in-person.
Performing assigned network improvements, upgrades, and repairs.
Creating or updating documentation as needed.
Delivering end-user training.
Working within the IS team to effectively troubleshoot problems reported by users and ensure problems are resolved satisfactorily.
Supporting best-practice security solutions.
Promotion and maintaining a positive attitude, a strong work ethic and a commitment to the success of all projects and teams within the IS department.
Performing other IS duties as required.