Technical support Analyst

Capgemini • Columbia, SC

2d • $29,973 - $69,014 • Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. This is a hybrid role based in Columbia , SC. Looking for a Junior Desktop Analyst. The ideal candidate will have a minimum of 1 - 2 years applicable experience.

Requirements

• 2 years’ work experience supporting customers remotely in a technical environment
• 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles
• Basic network troubleshooting skills
• Experience working with Point of Sale (POS) systems
• Experience with ticketing systems
• Experience with remote access software
• Highschool Diploma or GED (General Educational Development)

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED