Technical Support Analyst

TEKsystems•New York, NY

7d•$25 - $30•Onsite

About The Position

Act as the primary on-site IT support resource for the NYC office (approximately 60 users). Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards. Troubleshoot and resolve end-user hardware, software, and device issues. Set up and configure Windows 11 laptops, peripherals, and workstations. Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration. Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership. Support Microsoft Entra ID, Microsoft 365, and Intune MDM environments. Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff. Participate in periodic global access and account reviews to ensure security and compliance. Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups. Work tickets routed from a centralized global ticket queue during U.S. business hours. Maintain clear documentation and follow established IT processes and workflows. Partner closely with a Sweden-based MSP for second- and third-level escalations. Assist with office IT projects, hardware refreshes, and technology rollouts. Be flexible to support occasional after-hours or urgent issues for U.S. users and management as needed. Be open to occasional travel for off-site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value). Accurately track time and comply with timecard approval processes.

Requirements

Strong hands-on IT generalist with excellent troubleshooting skills
Proactive, organized, and structured, with the ability to work independently
Comfortable serving as the on-site “face of IT” and supporting executives
Able to balance fast-paced user needs with documented processes and standards
Interest in a long-term role with opportunity for growth
Personable, professional, and customer-focused
Provide hands-on desktop and workstation support for end users
Support AV and video conferencing technology, including Microsoft Teams Rooms and Logitech hardware
Provision, redeploy, and support Apple iPhones, including MFA (Microsoft Authenticator), email, calendar, and device configuration
Work within a structured ticketing system and clearly document work performed
Deliver strong, customer-facing communication in a consulting environment
Perform onboarding and offboarding of users, including device setup and access provisioning
Technical support
Customer service
Desktop
Support
InTune
Windows
Service desk
Hardware
Microsoft Outlook
Microsoft Entra ID
audio visual support
MDM
cable management
Networking
Ticketing System
Troubleshooting
Active directory
Office 365

Responsibilities

Act as the primary on-site IT support resource for the NYC office (approximately 60 users)
Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards
Troubleshoot and resolve end-user hardware, software, and device issues
Set up and configure Windows 11 laptops, peripherals, and workstations
Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration
Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership
Support Microsoft Entra ID, Microsoft 365, and Intune MDM environments
Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff
Participate in periodic global access and account reviews to ensure security and compliance
Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups
Work tickets routed from a centralized global ticket queue during U.S. business hours
Maintain clear documentation and follow established IT processes and workflows
Partner closely with a Sweden-based MSP for second- and third-level escalations
Assist with office IT projects, hardware refreshes, and technology rollouts
Be flexible to support occasional after-hours or urgent issues for U.S. users and management as needed
Be open to occasional travel for off-site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value)
Accurately track time and comply with timecard approval processes