Technical Support Analyst
Terex Corporation•San Diego, CA
•Remote
About The Position
The Technical Support Analyst will provide TIER I support to our customers and assist our Support Services Group as needed in a professional manner. Assist in the setup, configuration, and support of hardware/software.
Requirements
- Basic Windows, Microsoft, and PC troubleshooting skills are required.
Nice To Haves
- Excellent Customer Service and strong communication skills are preferred.
Responsibilities
- Assist the Support Services Group with troubleshooting and problem resolution.
- Assist in the installation and configuration of Soft-Pak’s software.
- Assist in the installation and configuration of 3rd party tools and utilities.
- Be available by cell if assistance is required by the Support Services Group or another department, outside of regular work hours.
- Create basic documentation for standard tasks that are performed regularly.
- Manage password updates and changes for our customers.
- Learn and assist with basic IBM Iseries issues
- Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
- Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.
Benefits
- paid vacation
- 401(k)
- medical
- dental
- vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
