Technical Support Analyst (Tier II)
About The Position
This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption. As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.
Requirements
- Active Top Secret clearance with SCI eligibility
- Security+ certification
- 3+ years of experience in IT support, system administration, or a related role
- Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)
- Experience installing, configuring, and maintaining operating systems and applications
- Experience troubleshooting hardware, software, and network issues
- Familiarity with system security practices, patching, and vulnerability mitigation
- Experience with backup and disaster recovery processes
- Understanding of virtualization technologies (e.g., VMware, Hyper-V)
- Familiarity with networking concepts and protocols
- Strong troubleshooting and problem-solving skills
- Ability to operate effectively in fast-paced, mission-critical environments
- Strong communication and customer support skills
- Attention to detail and commitment to system reliability and security
Nice To Haves
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Advanced experience with Windows and/or Linux system administration
- Experience with automation tools or scripting
- Experience supporting classified or high-security environments
- Strong interpersonal skills and ability to collaborate across teams
Responsibilities
- Install, configure, and maintain operating systems, applications, and software patches
- Monitor system performance and troubleshoot issues to ensure optimal operation
- Implement security measures to protect systems from unauthorized access and cyber threats
- Conduct security audits and apply updates and patches as needed
- Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
- Set up and manage user accounts and access controls
- Implement and maintain backup and disaster recovery solutions
- Test backup systems regularly to ensure reliability and data integrity
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
- Generate reports on system performance, capacity, and security posture
- Identify opportunities to automate repetitive tasks and improve system administration efficiency
- Collaborate with IT teams and stakeholders to support mission objectives
Benefits
- Traditional and HSA- eligible medical insurance plans
- 100% employer-paid dental and vision insurance options
- 100% employer-sponsored STD, LTD, and life insurance
- 5% 401(k) company matching
- Flexible-schedules and teleworking options
- Paid holidays and PTO Accrual Plans
- Paid Parental Leave
- Professional development and career growth opportunities
- Team and company-wide events, recognition, and appreciation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
