Technical Support Analyst I

City of Colorado Springs • Colorado Springs, CO

1d • Onsite

About The Position

The City of Colorado Springs’ IT Department is seeking a Technical Support Analyst I to join our team. This is an entry-level position responsible for providing essential technical support, troubleshooting, and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology, problem-solving, and customer service, this is an excellent opportunity to start your IT career in a supportive and professional environment! This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved. We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

• Basic troubleshooting techniques for computer hardware, software, and peripherals.
• Microsoft Windows operating systems and Microsoft Office Suite.
• IT support best practices and customer service techniques.
• Provide hands-on technical support in a fast-paced IT environment.
• Troubleshoot and resolve common IT issues independently.
• Communicate technical concepts clearly to non-technical users.
• Manage multiple tasks effectively and prioritize service requests.
• Equivalent to the completion of the twelfth grade (high school diploma or GED)
• One year of full-time professional experience in IT support or related field
• Possess, or obtain within six months of hire, a CompTIA Security+ certification

Nice To Haves

• Experience with IT support tools such as ticketing systems
• Experience troubleshooting mobile devices (iOS and Android)

Responsibilities

• Provide support to walk-in customers, answering IT-related questions and troubleshooting basic issues.
• Assist with re-installing operating system images, replacing broken hardware, and ensuring all systems are updated and functioning properly before returning them to end users.
• Repair computer hardware and software, install applications, and back up or restore user profiles.
• Work with vendors for replacement parts or warranty repairs.
• Manage the Tier 1 Service Desk queues for incoming tickets, voicemails, and emails.
• Distribute tickets across the team.
• Identify areas of process improvement for routine Service Desk tasks, identifying areas for automation, & collaborate with other IT teams to execute.
• Maintain the Tier 1 knowledge base & training plan for new team members, focusing on following established procedures.
• Other duties as assigned.

Benefits

• additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED