Technical Support Analyst I

Baptist Health

2d•Onsite

About The Position

The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.

Requirements

High School diploma or equivalent required.
Associate’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered.
A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
Basic knowledge of desktop hardware, software, and networking.
Effective troubleshooting and problem-solving skills.
Good communication skills to interact with users and understand their support needs.
Ability to work under pressure and manage multiple tasks.
Familiarity with helpdesk software and remote support tools.
Strong commitment to providing excellent customer service.
Ability to prioritize tasks and manage multiple project activities simultaneously.
Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
Accepts ownership and welcomes responsibility.

Nice To Haves

One or more current, industry standard certifications preferred (CompTIA ITF+ CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).