Technical Support Analyst I

Centriworks • Knoxville, TN

3d • Onsite

About The Position

Are you passionate about solving technical problems and helping people? Join our team as a Technical Support Analyst I, where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment.

Requirements

• Associate’s degree in Computer Science, Information Technology, or a related field
• 0–2 years in a technical support or help desk role
• Basic understanding of networking, operating systems (Windows/macOS), and common software applications
• Familiarity with ticketing systems and remote support tools
• Strong communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Patience and customer service orientation

Nice To Haves

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MS-900 Microsoft 365 Fundamentals
• Exposure to ITIL practices or certification
• Experience with cloud platforms (e.g., Microsoft 365)
• Experience in IT ticketing systems
• Ability to work in a fast-paced, team-oriented environment
• Multilingual skills for diverse support environments

Responsibilities

• Respond to user inquiries via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and network issues
• Provide clear, step-by-step technical guidance to users
• Escalate complex issues to senior support or specialized teams
• Document support interactions and resolutions
• Assist with software installations, updates, and configurations
• Deliver remote support and maintain high levels of professionalism
• Collaborate with IT teams to resolve recurring issues

Benefits

• We’re a technology service provider committed to delivering exceptional support and innovation.
• As a Technical Support Analyst I, you’ll be part of a collaborative team that values growth, learning, and customer satisfaction.
• You’ll gain hands-on experience, receive mentorship, and have opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree