Technical Support Analyst I

Weyerhaeuser•Raymond, WA

23h•Onsite

About The Position

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after-hours/on-call rotation.

Requirements

Demonstrated safety focus
Associate’s degree in information technology or equivalent combination of education and/or experience
Three plus years’ experience in technical administration of PCs, Printing, Servers, with demonstrated broad-based technical abilities
Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
Problem-solving skills and the ability to learn new technologies
Strong oral and written communication skills

Nice To Haves

Experience supporting the IT infrastructure needs of a manufacturing facility
Experience supporting the OT infrastructure needs of a manufacturing facility
Process Control Technician / Engineer
Microsoft, Google, CISCO, ITIL or similar Certifications
Four-year degree in information technology or related field

Responsibilities

Field incoming help requests from end users in a courteous and professional manner
Record, track, and document the problem-solving process through to final resolution
Identify and learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
Familiarize end users on basic software, hardware, and peripheral device operation
Install, upgrade, and support desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
Adhere to organizational asset, change, problem, and incident management processes
Track all IT / OT assets at assigned location
Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
Actively participate in IT / OT Team meetings

Benefits

medical
dental
vision
short and long-term disability
life insurance
pre-tax Health Savings Account option which includes a company contribution
voluntary Long-Term Care
Employee Assistance Programs
personal volunteerism
diversity networks
mentoring
training and development opportunities
company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary
3-weeks of paid vacation to use during your first year of employment
paid parental leave