Technical Support Analyst I (Bilingual English / Spanish)
About The Position
ADP is hiring a Technical Support Analyst. This role provides on-the-spot technical support for ADP products, assisting clients with hardware, software, and operating system issues via phone or remote access. The position also supports product upgrades, maintenance, and diagnostics. The ideal candidate is comfortable in a metrics-driven call center environment, possesses strong client-facing communication skills, and can build rapport and trust. The role requires clear and actionable written and verbal communication, and the ability to work at a fast pace in a collaborative and inclusive environment.
Requirements
- 1+ years of Customer Service experience
- Bilingual English / Spanish
Nice To Haves
- Microsoft Certified Professional (MCP) or equivalent certification/experience
Responsibilities
- Assist clients with technical support, product upgrades, maintenance, and diagnostics, providing unmatched service.
- Troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
- Serve as the Subject Matter Expert for industry-standard technology, including browser web support and user access issues.
- Stay up-to-date on emerging technology and trends, remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
- Act as a liaison between Implementation, Client Services, Management, and Corporate Support to ensure timely resolution of high-impact challenges.
Benefits
- Ongoing training, development, and mentorship opportunities
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
