Bilingual Customer Support Trainer (Spanish/English)

BruntWork

1d•Remote

About The Position

Our client is looking for a Bilingual Customer Support Trainer to participate in hands-on, unscripted role-play scenarios that directly improve how enterprise companies serve global customers. In this remote position, you will execute natural dialogues in both English and Spanish to help train next-generation audio and conversational AI systems. Joining a fast-growing US technology company, you will contribute 30-35 flexible hours per week to a 2,000+ hour project. This opportunity offers immediate hiring, schedule flexibility, and strong potential for long-term growth as the partnership expands.

Requirements

Proficient in both English and Spanish, with excellent verbal and written communication skills
Comfortable conducting extended phone conversations without scripts
Reliable internet connection and quiet work environment for clear audio quality
Available for 30-35 hours per week on a flexible schedule

Nice To Haves

Experience in customer service or customer support roles strongly preferred
Formal customer service training or certification
Experience in call center or customer support environments
Comfortable with role-play or conversational training exercises

Responsibilities

Conduct 30-35 hours per week of phone-based conversational role-play sessions in both English and your second language
Portray customer support agents and customers in realistic service scenarios without following rigid scripts
Maintain natural, fluent conversation quality in both languages throughout extended sessions
Contribute to a 2,000+ hour project as part of a 20-30 person bilingual team
Adapt conversation topics and scenarios organically while maintaining clarity and professionalism
Deliver consistent availability and reliability across the project timeline
Collaborate with project coordinators to meet quality and volume expectations