GPL Technical Support Analyst - Business Relationship Support Representative

Wells Fargo & Company•El Monte, CA

1d•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative as part of the Global Payments and Liquidity (GPL) Service -Technical Support Team. As part of the team, you will provide consultative, end‑to‑end technical support for small business, middle‑market, and corporate clients using our digital banking platforms in a call-center environment. The team collaborates with internal partners and external vendors to support over 45 online banking applications that enable payments, receivables, and advanced reporting capabilities.

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of technical support experience
Windows Operating System Fundamentals and Networking Fundamentals
Understanding of computer networking, including but not limited to, local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
Proven technical expertise of end-user operating systems, Windows 10, 11 and MacOS
Demonstrated expertise of settings in Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari web browsers.
Advance proficiency of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
CompTIA A+ certification
Knowledge and understanding of treasury management industry products and services
Proven success in problem analysis and resolution with strong attention to detail and accuracy
Strong organizational skills; ability to multi-task and work in a fast-paced deadline driven environment
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Responsibilities

Provide support for a small portfolio of customers
Work with business client managers to maintain a portfolio of accounts
Oversee overall customer experience
Produce loan reports and forms related to initiation of the documentation process
Assist in financial statement analysis for non-complex relationships
Handle customer issues and assist in decisions with business client managers
Evaluate profitability and risk of designated portfolio
Help with customer associated risk management
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements