Remote - Technical Support Advisor
About The Position
Join VXI Global Solutions as a Technical Support Advisor in a remote call center environment. This role is ideal for individuals passionate about delivering exceptional customer experiences, solving technical problems, and guiding customers through their challenges. If you have a love for customer service and a knack for technology, VXI wants you on their team. The company is a leading provider of business process and information technology outsourcing, specializing in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people globally and invests in its people by providing paid training, ongoing development, competitive benefits, and career advancement opportunities. VXI is an Equal Opportunity Employer committed to diversity and inclusion.
Requirements
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
- Ability to stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
- Openness to feedback and coaching, with a drive to continuously improve and excel.
- Proven experience in customer support or technical assistance, ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
- A quiet, dedicated workspace with no distractions.
- A comfortable desk setup with all necessary equipment.
- A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Must be hardwired via Ethernet connection; Wi-Fi is not acceptable.
Responsibilities
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
- Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
Benefits
- Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives.
- Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage.
- Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
- Referral Bonuses: Earn ongoing bonuses for referring new employees through our Referral for Life Program.
- Supportive, Inclusive Environment: Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.
- Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
