Technical Support Administration - Key Management Infrastructure

CACI International•Norfolk, VA

18h

About The Position

CACI seeks a cleared Technical Support Agent to support a mid-size to large Key Management Infrastructure Help Desk program for the CACI organization. The Technical Support Administrative Agent would support Department of Navy (DoN) KOAMs and the Government Customer.

Requirements

Active Secret Clearance
Must have 5 years of experience in C4IRS systems
Must have prior Key Management Infrastructure experience –minimum 5 years
Must have prior COMSEC experience – minimum 5 years.
Must have some network engineering/configuration knowledge and experience
Strong interpersonal skills to communicate and work with customers and team members.
Strong analytical and problem-solving skills.
Strong organizational and time management skills
Strong Microsoft Office knowledge

Nice To Haves

Associate’s degree in engineering, computer science, or other related technical field.
Other related technical training
KMI Operating Account Manager (KOAM) qualified
CompTIA Network Plus
CompTIA SEC +

Responsibilities

Track help desk activity by gathering metrics to identify current and future concerns.
Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis
Obtain/update KMI account configuration management
Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections.
Assist in the completion of account inventory actions and resolving technical issues.
Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy.
Provide customer service to US Navy, US Marine Corps, and US Coast Guard

Benefits

competitive compensation
benefits
learning and development opportunities
broad and competitive mix of benefits options is designed to support and protect employees and their families
healthcare
wellness
financial
retirement
family support
continuing education
time off benefits
flexible time off benefit