Technical Success Manager (Located in FL preferred)
About The Position
Mosaic Clinical Technologies is hiring a Technical Success Manager to lead the deployment, adoption, optimization, and support of clinical applications for assigned radiology practices. The role develops and delivers onboarding, training, and enablement programs to improve radiologist and end-user engagement, proficiency, and satisfaction. The manager partners with Product, Engineering, and Clinical Operations to improve applications, influence product roadmaps, and enhance clinical workflows. The position analyzes application usage, adoption metrics, and workflow data to identify opportunities, optimize performance, and improve user experience. It serves as the primary technical success and escalation lead for application rollouts, requiring expertise in radiology workflows, imaging informatics, AI technologies, and regulatory requirements. The position is remote and based in Panama City, Florida. Candidates located in the Florida Panhandle or Panama City are highly preferred. The role requires up to 50% travel, with availability for occasional evenings, overnight work, on-call support, and weekend coverage during key practice transitions.
Requirements
- At least 5 years of experience in radiology informatics, clinical application management, or healthcare IT.
- Proven track record driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
- Strong communication, collaboration, and interpersonal skills, with the ability to engage technical and clinical stakeholders.
- Excellent analytical and problem-solving abilities, including experience using data to drive adoption and optimization decisions.
- Availability for occasional evenings, overnight work, on-call support, and weekend coverage during key practice transitions.
- Willingness to travel up to 50%.
Nice To Haves
- Location in the Florida Panhandle or Panama City, Florida.
- Bachelor’s degree in healthcare informatics, information technology, biomedical engineering, or a related field.
- Master’s degree.
Responsibilities
- Lead deployment, adoption, optimization, and support of clinical applications for assigned radiology practices.
- Develop and deliver onboarding, training, and enablement programs to drive radiologist and end-user engagement, proficiency, and satisfaction.
- Partner with Product, Engineering, and Clinical Operations teams to improve applications, influence product roadmaps, and enhance clinical workflows.
- Analyze application usage, adoption metrics, and workflow data to identify opportunities, optimize performance, and improve user experience.
- Serve as the primary technical success and escalation lead while supporting application rollouts.
- Maintain expertise in radiology workflows, imaging informatics, AI technologies, and regulatory requirements.
Benefits
- Competitive benefits package with tiered options; eligibility begins the month after hire.
- Compensation reviews and career growth opportunities.
- Flexible remote schedules.
- Generous PTO plans and paid holidays.
- Annual discretionary bonus eligibility.
- Health and wellness coverage options.
- 401(k) benefits.
- Family planning and telehealth benefits, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
