Technical Success Manager- Central
About The Position
The Technical Success Manager (TSM) is a customer-facing role combining technical expertise, customer advocacy, and commercial awareness to help customers achieve lasting value from cybersecurity technology. The role partners with security, IT, and technical stakeholders to turn deployment into meaningful adoption, embed the platform in daily security operations, reduce risk, and achieve measurable outcomes. The TSM works closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, providing a clear technical view of customer health, adoption progress, risks, and renewal readiness. This is a remote position based in Central Time zones.
Requirements
- At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Ability to drive adoption, retention, technical value realization, and customer health improvement.
- Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
- Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Nice To Haves
- Experience with security operations, SOC workflows, threat detection, or incident response use cases.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.
Responsibilities
- Build trusted relationships with customer security and IT teams and understand their priorities, workflows, and success outcomes.
- Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
- Identify high-value use cases that make the platform part of everyday security operations.
- Use product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks early.
- Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Bring technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
- Surface technical opportunities supporting expansion, upsell, and cross-sell activity in partnership with the Account Executive.
- Champion technical users by ensuring product feedback, risks, and success requirements are visible internally.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
