Senior Technical Success Manager

Zscaler

11h•$143,500 - $205,000•Remote

About The Position

Zscaler is seeking a Senior Technical Success Manager to join its US Public Sector team. This remote role supports accounts across the United States, with candidates expected to work in the Eastern or Central Time Zone. Some travel to customer sites may be required. The position reports to the Manager of Technical Success Management in the Customer Success department and supports a portfolio of US Federal Government accounts through the customer lifecycle, combining technical expertise, data-driven insights, and hands-on partnership. The Technical Success Manager drives adoption and value realization by aligning Zscaler solutions with customer business goals, tracking adoption milestones, and monitoring account health. The role owns customer relationships through regular business reviews with technical stakeholders and executive sponsors, proactively manages risks to protect retention and renewals, and supports highly regulated FedRAMP Moderate and High customers (IL2–4 and IL5). The role also enables and educates customers on feature adoption, best-practice rollouts, and new capabilities, and contributes to internal and customer-facing knowledge bases.

Requirements

U.S. citizenship and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS).
At least 5 years in customer-facing technical roles combining hands-on technical expertise with account management responsibility.
Working knowledge of FedRAMP and security and compliance requirements governing US Federal Government customers.
Solid grasp of HTTP, HTTPS, and DNS, with hands-on troubleshooting experience using Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments.
Familiarity with SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity.
Knowledge of enterprise infrastructure and authentication protocols, including SAML, LDAP, and OAuth.

Nice To Haves

Prior experience supporting US Federal Government customers in a technical capacity.
Relevant industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME.

Responsibilities

Align Zscaler solutions with customer business goals, track adoption milestones, and monitor health metrics to drive adoption and value realization.
Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.
Identify early warning signals and develop mitigation plans to manage risk and protect retention and renewal outcomes.
Support highly regulated FedRAMP Moderate and High customers (IL2–4 and IL5).
Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities.
Contribute to internal and customer-facing knowledge bases.