Senior Technical Success Manager

New Relic•Chicago, VA

4d•Hybrid

About The Position

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.

Requirements

This role requires 5+ years of pre or post sales experience within the software industry
3+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
A desire to learn new technologies
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
Ability to keep up to date project plans and documentation.
Fluent in English

Nice To Haves

Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
Background in mobile device platforms & architectures (IOS & Android)
Bachelor's degree in Engineering/Computer Science or equivalent desirable

Responsibilities

Own customer adoption, onboarding, and continued success at your customer base.
Forecast customer consumption and document opportunities and successes.
Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Be your customer’s voice with product and engineering.
Maintain a deep understanding of the customer’s business and how they use technology to grow.