Technical Success Manager (Spanish Speaking)

Work in Ottawa•Ottawa, ON

2d•Remote

About The Position

Snyk is seeking a Technical Success Manager (Spanish Speaking) to join their Technical Success team within the Customer Experience organization. This role focuses on driving technical outcomes and adoption for a high-volume customer segment through scaled programs, workshops, and digital enablement. The team collaborates closely with Sales, Support, Product, and Education to ensure customer feedback influences product development. The Technical Success Manager will own the technical success for a large portfolio of customers, leading one-to-many engagements, analyzing customer usage data, driving scalable adoption, and creating self-service resources. They will act as the voice of the customer, influencing the product roadmap and partnering with other departments to solve common needs. The role involves coaching customers on integrating security practices into their workflows and helping them navigate securing AI-generated code. Success will be measured by tracking program engagement and outcome metrics.

Requirements

5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services.
A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops.
Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production.
Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning.
DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.
Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini.
Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike.
Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment.

Nice To Haves

A builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems.
Hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks.
Scripting experience or a track record of digital program transformation.
Relevant security certifications such as CISSP, CISM, or Security+.

Responsibilities

Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk.
Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community.
Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation.
Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice.
Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently.
Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap.
Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account.
Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use.
Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide.
Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption.