Technical Specialist

Arcadis•Baltimore, PA

2d•$71,000 - $89,000•Onsite

About The Position

This position will be tied to the client in Harrisburg, PA. This role will be providing IT and technical support for public sector transportation agency(s), working with traffic management center operators and traffic engineers in their use of our Advanced Traffic Management Software to improve traffic operations. You'll be a critical interface between the product team, client team, and our end users, so good communication and relationship management skills are important. Your key responsibility will be helping our client team--answering their questions and investigating and either escalating or resolving their issues. Experience working with customers is a definite plus. And experience working with public sector organizations is desired but not required.

Requirements

2-5 years of experience
Bachelor's degree in computer science, engineering, or other related fields
Experience working with/providing user-support of computer hardware and software systems OR Experience working with transportation engineering and traffic operations management
SQL
QGIS or ArcGIS
IP Network System Administration
Ticketing support systems such as Jira
Ability to coordinate real time activities and initiate immediate priorities, for self and support staff

Nice To Haves

Experience working with customers is a definite plus.
Experience working with public sector organizations is desired but not required.

Responsibilities

Provide day-to-day user support, answering questions and explaining processes and workflows to aid users in understanding system functionality.
Troubleshooting device and system configuration issues to determine if the problem is in code, configuration, user input, or external software/hardware.
Manage system configuration with devices, base mapping updates, and system parameters
Identify desired operational outcomes and implement system business rules to improve efficiency and support standard procedures
Analyze operational data and develop reports to help our clients monitor and improve transportation system performance
Track reported issues and current resolution status
Maintain close communication and coordination with the Project Manager, other Traffic Operations Managers and ITS Engineers/Technicians.
Be available to be on-call for infrequent off hour support when the need arises.