Technical Specialist

Quest Diagnostics•Tampa, FL

6d•$110,000 - $120,000•Hybrid

About The Position

This is a hybrid opportunity (3 days in office/2 days work from home) that can be based in Tampa, Florida or Irving, Texas. The role involves monitoring tickets for severity and impact, providing software support for existing applications, troubleshooting and analyzing problems and requirements, and researching and designing short-term and long-term solutions. The specialist will also monitor issues for trends and convert tickets to projects when required. The goal is to continually drive software improvements of multiple enterprise-wide systems across all IT Lab and operational applications and ensure seamless support of our customers.

Requirements

Relevant skills
Training
Experience
Education
Certifications obtained

Responsibilities

Monitor tickets for severity and impact
Provide software support for existing applications
Troubleshoot and analyze problems and requirements
Research and design short-term and long term solutions
Monitor issues for trends
Convert tickets to projects when required
Continually drive software improvements of multiple enterprise wide systems across all IT Lab and operational applications
Ensure seamless support of our customers

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities