Technical Specialist

Securitas • Redwood City, CA

8h • Onsite

About The Position

Serve as the primary onsite point of contact for all security system-related issues. Diagnose and troubleshoot issues across multiple systems, including card readers, access control panels, turnstiles, CCTV cameras, intercom systems, and other integrated security devices. Perform basic repairs and preventative maintenance, including hardware adjustments, system resets, and support for firmware updates and upgrades (execution led by Systems/Tech team). Monitor and review incoming service tickets, assess issues, and determine whether they can be resolved onsite or require escalation. Escalate complex or unresolved issues to appropriate internal teams or vendors. Track issues through to full resolution, ensuring closure and documentation. Maintain accurate service logs, including actions taken and outcomes.

Requirements

• Experience with physical security systems (access control, CCTV, intercoms, etc.)
• Strong troubleshooting and diagnostic skills
• Basic understanding of networking and system integrations
• Ability to perform minor hardware repairs and maintenance
• Strong organizational and documentation skills
• Effective communication and coordination abilities

Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including: o Card readers o Access control panels o Turnstiles o CCTV cameras o Intercom systems o Other integrated security devices
• Perform basic repairs and preventative maintenance, including: o Hardware adjustments o System resets o Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed