Technical Specialist

Insurance Corporation of British Columbia•Kelowna, BC

1d•Hybrid

About The Position

This is an Internal ICBC job posting for applicants within the bargaining unit. The End User Platforms team at ICBC manages email, telephony, print and virtual desktop & application services. We are looking for a Technical Specialist to join the End User Platforms Citrix workgroup in Kelowna. The role focuses on maintaining, managing and supporting Citrix related services including virtual application, multi-session and single session virtual desktops. You’ll troubleshoot complex VDI issues, collaborate with infrastructure and security teams, and help evolve the environment as cloud adoption continues. A Technical Specialist acts as a technical subject matter expert and is accountable for ensuring day-to-day operational tasks are completed. They also provide support to corporate projects and lead the implementation of internal initiatives.

Requirements

Technical skills at an intermediate level equivalent to more than 5 years experience
Skill in managing, prioritizing, and completing several tasks at once.
Capacity to make decisions that support strategic objectives or business practices.
Advanced technical support expertise, including a track record of efficiently solving complex problems and offering practical solutions for users.
Background in technical consulting, with experience guiding stakeholders on best practices and recommending ideal technology options.
Effective project planning capabilities, demonstrated by organizing resources, setting clear goals, and overseeing timelines to ensure projects are completed successfully.

Responsibilities

Act as the primary point of contact for all Citrix-related inquiries and issues
Support and manage Citrix Virtual Apps and Desktops environments, including Citrix Studio, Virtual Apps, Virtual Desktops, Virtual Desktop Agent (VDA), Workspace Environment Management (WEM), Citrix Workspace, and Nutanix
Collaborate with application and platform teams to coordinate the management and support of JumpHost and virtual application servers
Perform regular maintenance to ensure high availability of business-critical virtual application servers
Conduct system audits to maintain the health and availability of Citrix resources, including JumpHosts, virtual application servers, and virtual desktops
Manage user access and implement configuration changes across Citrix Virtual Apps and Desktops environments
Provide technical guidance to application teams on installation and configuration best practices within the Citrix environment
Partner with Server Cloud Foundation and Network Platforms teams to provision and manage Citrix infrastructure
Deliver advanced support for Citrix virtual machines and JumpHost provisioning processes