Technical Specialist

Interface•Kyle, GA

5d•Onsite

About The Position

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets. The Technical Specialist serves as the technical expert for our nora rubber flooring portfolio, partnering closely with both customers and the sales team to ensure successful product installations. By providing guidance, troubleshooting, and technical support, this role helps deliver outstanding customer experiences and contributes to the continued growth and success of the nora business. Location: This position is based in LaGrange, Georgia.

Requirements

5+ years of experience working with resilient flooring, including installation.
Excellent communication skills, verbal and written
Proficient with Microsoft Office suite and ability to use company provided IT tools such as iPhone, iPad, laptop, etc.
Ability to travel 60-70% domestically, with occasional international travel and overnight/weekend travel as required
Experience with Project management and conflict resolution
High diploma or GED required.

Nice To Haves

Experience with mitigation systems and floor preparation (including patches and self-levelers) a plus
College degree preferred.

Responsibilities

Demonstration of proper installation techniques for national accounts.
Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
Assess skill level of installers to determine eligibility for nora approved status.
Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
Assist in writing/updating technical literature, as required.
In close cooperation with the sales staff, provide technical support, installation mock-ups, hot/cold weld samples and mock-up sample special requests.
Proper Management, communication, and documentation of customer complaints to their resolution.
Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
Install test floors and/or replace, if necessary.
Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
Conduct training in the nora Academy as needed.
Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.