Technical Specialist
About The Position
Datamax of Arkansas is seeking a customer-focused IT Support Technician / Technology Specialist to provide external end-user support, hardware and software maintenance, network administration assistance, troubleshooting, and IT project support. This role serves as a critical bridge between users, vendors, and internal technology teams, ensuring reliable technology operations across the organization. The ideal candidate is a self-starter with strong technical aptitude, excellent communication skills, and the ability to diagnose and resolve technology issues quickly while maintaining a high level of customer service. This is an excellent role for someone looking to grow from help desk support into systems administration, network administration, or infrastructure engineering.
Requirements
- 4+ years of IT support, help desk, desktop support, or network support experience.
- Experience supporting Windows Server and Active Directory environments with exceptional troubleshooting and analytical skills.
- Experience interacting directly with end users in a professional support capacity with a customer-first mindset.
- Ability to multitask and prioritize competing demands.
- Earn technical certifications and continuously develop skills.
- Windows Desktop administration.
- Windows Server implementation and management.
- Active Directory migration and management experience.
- Network troubleshooting and infrastructure support.
- Hardware repair and maintenance.
- Microsoft Exchange and Microsoft cloud ecosystem management.
- Virtualization platform implementation and management experience (Hyper V preferred).
- Firewall technologies (SonicWall, Cisco, WatchGuard) preferred.
- CompTIA A+
- CompTIA Network+
- MCSA, MCSE, or equivalent Microsoft certifications
- Other relevant infrastructure or networking certifications are valued.
Nice To Haves
- Hyper V preferred
- Firewall technologies (SonicWall, Cisco, WatchGuard) preferred
- Other relevant infrastructure or networking certifications are valued.
Responsibilities
- Provide first- and second-level technical support for external clients.
- Troubleshoot hardware, software, operating system, and application issues.
- Configure user accounts, cloud services, devices, and workplace technology.
- Deliver professional customer service via phone, remote support, and in-person interactions.
- Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software applications.
- Support Microsoft Windows on premises / cloud environments and productivity platforms.
- Coordinate with internal teams and external vendors to resolve technical issues.
- Assist with LAN, WAN, wireless, firewall, and infrastructure support.
- Work with network vendors and service providers when escalation is required.
- Support technologies including Cisco, SonicWall, Datto, WatchGuard, Active Directory, Microsoft Servers, Exchange, VMware, and Hyper V environments.
- Investigate and resolve complex technical issues affecting users and business systems.
- Diagnose problems resulting from system upgrades, patches, hardware failures, and application changes.
- Prioritize multiple support requests while maintaining service quality.
- Clearly document problem resolution in ticketing system.
- Participate in technology deployments, testing, upgrades, and infrastructure projects.
- Assist IT leadership with planning and implementation initiatives.
- Maintain accurate documentation and follow established processes and procedures.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off
- Tuition reimbursement & professional development
- Life insurance + FSA
- Employee assistance program
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
