Technical Specialist I - Business License

City of Pomona•Pomona, CA

3d•Onsite

About The Position

The City is currently seeking a qualified at-will, hourly, part-time Technical Specialist I to fill a vacancy in the Revenue Management Division of the Finance Department. This recruitment will also establish an eligibility list for future vacancies. The Technical Specialist I will serve as a frontline customer service representative for the Revenue Management Division, providing assistance to the public regarding business licenses, payments, and related City services. Duties include general cashiering, processing transactions, responding to customer inquiries at the public counter and by phone, reviewing and processing applications, maintaining records, and performing a variety of administrative and clerical support functions to support division operations.

Requirements

High school diploma or GED equivalency.
One (1) year of cash handling and customer service experience.
Experience working in a public agency or government setting is highly desirable.
Knowledge of: Modern office practices, procedures, and equipment; fundamental principles and procedures of fiscal record keeping; basic mathematical principles; and principles and techniques used in dealing with the public.
Ability to: communicate effectively with tact, courtesy and good judgement in dealing with the defined framework of standard policies and procedures; understand effectively organization and operation of the assigned department; work cooperatively and effectively with others; perform general clerical work with independent judgement, neatness, thoroughness, and accuracy; and type at a speed necessary to perform job duties efficiently.

Nice To Haves

Experience related to municipal business licensing, including assisting customers with business license applications, renewals, fee collection, permit processing, and responding to inquiries regarding City regulations, policies, and procedures.

Responsibilities

Receive and record payments from the public and other City departments in the form of cash, check, and credit card for business licenses, utility payments, permits, and other City services.
Provide frontline customer service assistance at the public counter, by phone, and electronically regarding business license requirements, applications, renewals, fees, and related City services.
Review business license applications and related documents for completeness and accuracy; process applications, renewals, closures, and account updates in accordance with City policies and procedures.
Operate a cash register and other related office equipment.
Balance and prepare summaries of daily receipts and cash transactions.
Enter and tabulate bulk water mail payments; process and balance coin collections on a weekly basis.
Prepare daily bank deposits of checks to be pre-encoded; audit and review revenue and cash transactions for accuracy and completeness.
Reconcile daily cash revenues deposited in the bank to the cash accounts in the general ledger.
Initiate and process journal entries to balance revenue transactions in the general ledger cash account; post revenue balances to City cash accounts.
Maintain business license records, databases, and files; assist with data entry, report preparation, and correspondence related to revenue management activities.
Perform general support work within the business license unit and Revenue Management Division, and perform other related duties as assigned.