TECHNICAL SPECIALIST, ANALYTICAL PRODUCTS

Yokogawa•Houston, TX

1d•Hybrid

About The Position

The Technical Specialist, Analytical Products is responsible for post-sales technical support for Yokogawa’s liquid analytical and zirconia/gas density product lines. In this customer-facing role, you’ll support end users and our sales channel across a wide range of technical needs, calibration, maintenance, and troubleshooting—helping customers resolve issues quickly and confidently. You’ll play a key role in strengthening customer trust in Yokogawa solutions by delivering responsive, high-quality technical support. You’ll also work closely with Sales and Product Management to understand customer applications, serve as an expert technical resource, contribute to training, and help customers achieve the full performance value of our products. This is a strong opportunity for an experienced technical support or application engineering professional looking to grow their technical depth, customer influence, and cross-functional impact.

Requirements

Strong phone presence and excellent verbal and written communication skills.
Excellent technical aptitude with strong problem-solving and troubleshooting ability.
Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced support environment.
Background in technical support or a closely related technical/industrial industry.
Application engineering and sales support experience required.
B.S. in Engineering, or trade school/military training combined with relevant industry experience.

Responsibilities

Provide timely, high-quality technical support to customers and internal teams via phone, email, Microsoft Teams, and other tools.
Troubleshoot and resolve technical issues related to product configuration, calibration, maintenance, and operation—driving outcomes that improve customer uptime and satisfaction.
Maintain a high level of customer satisfaction through strong technical expertise, product knowledge, and professional follow-through.
Document, track, and maintain all support activities using the Salesforce case-handling system.
Utilize available software tools, intranet resources, and product documentation to complete support work efficiently and accurately.
Maintain a high level of technical knowledge on assigned products through ongoing collaboration with Product Management, Sales, and hands-on use of demo equipment and training tools.
Develop deep proficiency with Windows 365 applications and product-related software tools to support customers effectively.
Build meaningful relationships with customers to strengthen trust, loyalty, and long-term product success.
Maintain a healthy, motivated relationship with representatives and sales staff to support customer needs and business outcomes.
Help support achievement of divisional/product-line sales goals through timely and effective technical support.
Identify potential new sales opportunities during support interactions and route them to the appropriate sales team for follow-up and closure.
Serve as an expert technical resource for product training, helping customers and internal teams understand best practices and use cases.
Support Product Marketing with development of product-related content such as technical notes, videos, social media content, and training materials.
Provide feedback to Product Marketing and Engineering to support product enhancements and ongoing development.
Provide field service and onsite support as needed across the USA, Canada, and Mexico, including customer visits for product training and application-intensive sales activities.
Attend periodic company events for training, networking, and business planning.