Products & Services Specialist / Senior Products & Services Specialist

Duke Energy Corporation•Raleigh, NC

20h•Hybrid

About The Position

The Direct Offers team is seeking a specialist to play a pivotal role supporting multiple Energy Efficiency (EE) programs and offers. The Direct Offer team is comprised of behavioral, DIY, in-home and marketplace energy efficiency programs such as the Home Energy Report, Home Energy House Call, and Online Savings Store. This position works across program teams and partners to coordinate day-to-day operations, strengthen performance tracking and process consistency, and help ensure a seamless customer experience from offer design through fulfillment. By enabling timely, accurate, and easy-to-use EE direct offers, this role helps customers access meaningful benefits—such as lower energy bills, improved comfort and equipment performance, and reduced energy use—while supporting business goals for participation, satisfaction, and savings. The specialist tracks key performance indicators, coordinates program activities, and delivers clear updates that keep work moving and operations running smoothly. In addition to a great fit with the team, a high level of acumen with excel will be valuable to perform work such as: Validating program participation and accurate vendor invoices Tracking and interpreting key program metrics, identifying and executing on opportunities for standardization Documenting program processes, inventories, and procedures, and standardize across applicable programs.

Requirements

Products & Services Specialist Bachelors degree in Engineering, Marketing, Business Administration, Finance, Business or other related degree.
In lieu of required degree, High School/GED and minimum Five (5) years relevant work experience.
Sr. Products & Services Specialist Bachelors degree in Engineering, Business, Finance, Business Administration or other related degree.
IN addition to required degree, minimum two (2) years relevant work experience.
In lieu of required degree, High School/GED and minimum seven (7) years relevant work experience.

Nice To Haves

Recent college graduates with STEM‑related degrees (such as business, engineering, computer science, or similar fields), or candidates with equivalent foundational experience
Working knowledge of Microsoft Excel, PowerPoint, Word, and SharePoint, with an aptitude to continue building proficiency
Exposure to change management concepts, process improvement, or data integration through coursework, internships, or early professional experience
Familiarity with eCommerce platforms or digital marketplaces is a strongly desired

Responsibilities

Financial & Performance Management Review and validate vendor invoices, purchase orders, and requisitions; coordinate issue resolution and maintain required documentation.
Track and report key program metrics (e.g., participation, fulfillment, savings, customer experience) and maintain standard dashboards and files.
Support monthly close activities, including preparing draft accruals and validating financial data for accuracy.
Operational Management Provide day-to-day operational support across multiple EE direct-offer programs; intake requests, prioritize work, and coordinate next steps with internal stakeholders and vendors.
Maintain program documentation, process maps, inventories, and standard operating procedures; drive consistency across program manuals and tools.
Identify trends, defects, and process gaps; synthesize findings into actionable recommendations and track resolution through completion.
Support compliance needs by following established requirements and escalating risks or exceptions as needed.
Marketing, Sales & Acquisition Support Coordinate with stakeholders to support campaign execution, tracking, and performance reporting for new and existing offers.
Capture and track leads and customer follow-ups generated by campaigns and communications; ensure timely handoffs and closure.
Monitor acquisition and funnel metrics and flag opportunities to improve customer experience, participation, and conversion.
Continuous Improvement & Innovation Contribute to enhancements to offers, tools, and processes by gathering feedback, testing changes, and supporting rollout communications and training.
Drive and implement standardization of repeatable processes, inventories, and documentation across applicable EE Direct Offers programs to further enable comprehensive automation