Technical Solutions Specialist - Flow Control

RHI Magnesita

3d • Remote

About The Position

The Technical Solutions Specialist - Flow Control serves as a technical advisor supporting customers, sales teams, R&D, operations, and product management across the steelmaking industry. The role combines technical problem-solving, customer engagement, product development support, and market intelligence to deliver solutions and measurable value.

This is a remote position, with a preference for candidates located in the Southeast United States. It requires up to 50% travel throughout the United States and Canada. The specialist works with customers onsite and remotely to optimize operational performance, resolve process challenges, and support successful applications of flow control and refractory products. The position reports to the Head of Flow Control, U.S. & Canada.

Requirements

• 3–5 years of experience in the steel, refractory, metals, or heavy manufacturing industries; extensive industry experience is strongly preferred.
• Direct experience in steelmaking, continuous casting, refractory applications, or related industrial processes.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify practical solutions.
• Ability to work independently while collaborating effectively across multiple functions and locations.
• Strong customer-facing communication, presentation, and relationship-building skills.
• Demonstrated ability to influence stakeholders and drive projects to successful completion.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Ability to create professional technical reports and communicate findings clearly to technical and non-technical audiences.
• Willingness and ability to travel up to 50% throughout the United States and Canada.
• Ability to wear required PPE and work safely within active industrial facilities.
• Occasional lifting of up to 50 pounds.

Nice To Haves

• Extensive experience in the steel, refractory, metals, or heavy manufacturing industries.
• Experience with continuous casting processes, particularly involving isostatic refractories, tundish refractories, and stir plugs.

Responsibilities

• Partner with customers to identify challenges and implement refractory and metallurgical process improvements.
• Conduct plant visits, technical evaluations, start-up support, and performance assessments of flow control and refractory systems.
• Troubleshoot process and product performance issues and develop practical, customer-focused solutions.
• Serve as a technical liaison between customers, sales, operations, product management, and R&D teams.
• Develop customer-specific refractory concepts and system solutions to improve operational outcomes.
• Lead technical discussions with customers, present findings, and recommend opportunities to improve performance and reliability.
• Monitor and support product trials, collect performance data, analyze results, and prepare technical reports.
• Provide technical training to internal teams and customer personnel on product installation, application, and best practices.
• Support product development by identifying market needs, customer challenges, and opportunities for innovation.
• Analyze competitive products, technologies, and market trends to inform business strategy and product development priorities.
• Support claim investigations, non-conformance processes, and continuous improvement initiatives across the product portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed